Interapptive Insurance claims are handled by U-PIC Insurance Services. Claims forms are generated from your online Interapptive account and are printed and faxed to U-PIC. Clear instructions are provided on each form.

Claims are paid within 7 working days of receiving the claim.

To login to your account to make a claim click here.

All Interapptive Insurance claims are handled by U-PIC Insurance Services (U-PIC). If you have any claims questions please contact U-PIC directly at Claims@U-PIC.com or call 800-955-4623. Claims may be faxed to U-PIC at 818-971-3325 or mailed to U-PIC Insurance Services, 28001 Dorothy Dr, 2nd Floor, Agoura Hills, CA 91301-2609.

If the claim is for damage, please hold on to the item until the claim has reached a resolution.

1. Complete a U-PIC claim form and submit within 90 days of the ship date.
   You must wait 21 days for lost domestic shipments and 45 days for lost international shipments before filing a claim. For shipments to Italy, you must wait 60 days from the ship date before filing a claim. If the claim is for damage, you can file immediately.
2. Copy of original invoice/receipt. If claim is for damage, supply a repair estimate and any salvage value if not repairable.
   A copy of the original invoice to the consignee or eBay end of auction as proof of value.
3. Signed and dated statement from your Consignee (Buyer).
   If for a loss, the statement will not be valid if dated prior to the required wait period for a domestic/international shipment. You may obtain a copy of the buyer affidavit on our website here.

1. You must file with the carrier (UPS, FedEx, etc) for the initial deductible (first $100.00 of value).
2. Once carrier check is received, complete and submit a U-PIC claim form within 60 days of carrier payment.
3. Supply a copy of the original invoice/receipt. If claim is for damage, supply a copy of a repair estimate and any salvage value if not repairable.
4. Supply a copy of the carrier’s settlement check & any forms received/filed with carrier along with the tracking number for that shipment.