Tracking numbers stopped getting updated

[TheGuy]

Just this week the tracking numbers have stopped getting updated into shipworks, and the OSC database.

Nothing has changed that I can find.

Using OSC and Endicia.

It works for Express mail, Priority mail, but first class doesn't get updated.

Under tasks I have it update online status with these comments:
{//ServiceUsed} - {//TrackingNumber}

It does update the serviceused -- but no tracking number -- for first class only.

Any help is appreciated.

[Brett Berger]

Were these First Class shipments with a package type of Envelope or Large Envelope?

Those two package types don't get a Delivery Confirmation number, as dictated by the USPS.
_________________
Brett Berger
Interapptive ShipWorks Support

[TheGuy]

No.

These are what we've been using for a couple of years now.
Just first class -- Rectangle Parcel.

It just stopped working a few days ago. And there have been no changes that I know of.

Oh -- to clarify. Tracking numbers are being issued. We can go into Endicia logs and get them. It is just not updating shipworks or the OSC tables.

Thanks.

[Brett Berger]

Ensure you're running the latest version of ShipWorks v2.9. Also ensure you have the action setup to automatically send the information to osCommerce. In Manage > Actions > you would see an Update Online Status, if you edit it it should look like:

Update Online Shipment
Run tasks when: Shipment Processed
With Service: Any
For: Any

Task 1: Update Online Shipment
Status: Shipped
Comment: {//ServiceUsed} - {//TrackingNumber}
_________________
Brett Berger
Interapptive ShipWorks Support

[TheGuy]

All of that is set correctly, but it's still not working. It is only doing this for first class mail. Priority, Express and UPS shipments update in shipworks and OSC fine. The problem ONLY happens with first class mail.

[Brett Berger]

Create a request for support case on our contact page and a technician will reach out soon to investigate further.
_________________
Brett Berger
Interapptive ShipWorks Support

[TheGuy]

We filled out a support request.

We haven't heard anything back except for an automated reply.

When can we except a response?

Thanks.

[Brett Berger]

What is your support case number?
_________________
Brett Berger
Interapptive ShipWorks Support

[TheGuy]

I don't see that email right now, but it should be easy to spot.
It references this topic on the forums.

I went to fill out the support form again, but it says that a duplicate will cause delays.

[Brett Berger]

Obtained log files and attempting to review this with our programmer.
_________________
Brett Berger
Interapptive ShipWorks Support