ShipWorks Insurance - FAQ

Can I mix and match insurance?
Yes. You can choose no insurance, insurance through the carrier, or ShipWorks Insurance for each shipment.

What do I need to do to get started?
Just select "ShipWorks Insurance" as the insurance option for shipments in ShipWorks. There is no forms or applications to fill out.

How much do I save over the rates of shipping carriers?
You will save between 54% and 70% off of domestic USPS Insurance rates. You will save money on FedEx and most other shipping carriers as well.

Do I save money over 3rd Party Insurance carriers?
Our rates are far below the carriers online rates and very competitive with their low volume rates. You also are not required to have an upfront deposit or pay any transaction fees.

Why use ShipWorks Insurance?
It saves money! You will also enjoy a seamless claims process, great customer support, and pre-filled claims forms.

Do I also need to file a claim with the carrier?
For US Postal Service shipments, no. For other carriers such as FedEx, you must first file the claim for the amount covered by the carrier.

How do I get billed?
Insurance fees are billed on your monthly ShipWorks billing statement. You will receive a receipt via email. All shipments can be viewed and searched at any time in your online ShipWorks account.

Do I need to do anything on a monthly basis?
No, ShipWorks takes care of everything except filing your claims.

Can I ship in original manufacturer's boxes?
No, the insurance does not cover packages that bear a descriptive label or packaging which tends to describe the nature of the contents.